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Terms of Service

Last updated January 23, 2024

Website Usage

By using this website, or by purchasing a Fate Shop product, you accept these terms of service in full. If you disagree with these terms of service, you must not purchase or use the services and products offered by Fate Shop as well as this website. Fate Shop reserves the right to deny access to the website and forum at any time, at our sole discretion.

By using the Site, you represent and warrant that: (1) all registration and payment information you submit will be true, accurate, current, and complete; (2) you will maintain the accuracy of such information and promptly update such registration information as necessary; (3) you have the legal capacity and you agree to comply with these Terms of Use; (4) you are not a minor in the jurisdiction in which you reside, or if a minor, you have received parental permission to use the Site; (5) you will not access the Site through automated or non-human means, whether through a bot, script, or otherwise; (6) you will not use the Site for any illegal or unauthorized purpose; and (7) your use of the Site will not violate any applicable law or regulation.

If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof).

Fate Shop disclaims all responsibility for the activities conducted by the user of our services; only the buyer is responsible for the account and related activities.

Product Usage

A license key or user account, containing the ability to access Fate Shop products, must have been obtained through purchasing a product through our payment system. Fate Shop is not liable for potential claims caused by one of their consumers on intellectual property of third parties. In such events, the consumer protects Fate Shop for claims from third parties.

You may only use an account on one computer. However, if that computer is replaced or changed and this causes a failure in the ability to use the account, a Fate Shop staff member will review your situation and allow access if it is deemed appropriate.

We reserve the right to deactivate or delete an account at any time for the following reasons: Sharing an account with another computer or user. If an account is shared between multiple computers and these computers are not regarded as replacement or upgrades by a Fate Shop staff member. Chargeback, claim, or dispute. If you open a dispute or a claim or do a chargeback through any of our payment services, including our Merchants of Records. Misuse of an account. If it is deemed that you have tampered with our software or have tried to use it for purposes of which it was not intended. Abuse or misconduct. If you are abusive or do not conduct yourself as we deem appropriate. Breaking our community guidelines. Working for an opposite entity. if you work for an anti-cheat company, or an entity that works against Fate Shop in any way. Using the software on a virtual machine or in combination with hardware identification spoofer. We have the right to deny access to our websites and products by blocking your account, computer, and network at any time.

Customer Support

Customer support requests are processed within 24 hours on the provided support systems unless unforeseen problems arise that warrant an extension of this time.

Lifetime Subscriptions

Lifetime subscription keys are provided for some products based on developer discretion. The Lifetime keys are subscriptions for the duration that the product is supported and updated by the developer. There is no guarantee of time duration for ‘Lifetime’.

Purchases and Payments

You agree to provide current, complete, and accurate billing/purchase and account information for all purchases made via the Site. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed. All payments shall be in U.S. dollars.

You agree to pay all charges at the prices then in effect for your purchases and any applicable delivery fees, and you authorize us to charge your chosen payment provider for any such amounts upon placing your order. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment.

We reserve the right to refuse any order placed through the Site. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

Unauthorized use of funds for payment, fraudulent payments, attempts to ‘charge back’ or deny payments to your account will result in your account being instantly disabled, permanently terminated and/or legal action will be taken.

Refunds Policy

We reserve the right to deny any refund at any time. Since our services provide electronic, digital goods we do not offer refunds on used digital goods. You will not receive any refund for partial usage of the services provided, please make sure the subscription you are going to purchase is right for you.

Cancellation

You are entitled to cancel your order before provided that the goods or services were not delivered.

Downtime Compensation

We reserve the right to deny downtime compensation and/or requests to pause software license keys.

End-User License Agreement

This End-User License Agreement (“EULA”) governs all access to and use of the software from Fate Shop (“Software”). YOU MUST READ THIS EULA CAREFULLY AND ACCEPT ALL THE TERMS AND CONDITIONS SET OUT BELOW BEFORE YOU ARE ENTITLED TO DOWNLOAD, INSTALL AND USE THE SOFTWARE. BY DOWNLOADING THE SOFTWARE, YOU AGREE TO BECOME THE LICENSEE TO THIS EULA AND CONSENT TO BE BOUND BY ALL OF ITS TERMS. IF YOU DO NOT AGREE TO BE BOUND BY ALL SUCH TERMS, DO NOT DOWNLOAD THE SOFTWARE.

This EULA is a legally binding contract between you and Fate Shop. In consideration of the mutual covenants contained herein, you and Fate Shop hereby agree as follows:

You acknowledge that all right, title, and interest in the copyrights and other intellectual property rights in the Software reside at all times in Fate Shop.

The trademarks, logos, and service marks (collectively the “Marks” or “Mark”) appearing on the Software or the website of Fate Shop are registered and unregistered marks of Fate Shop or others. Neither this EULA nor the use of the